Next Touch Time

This page describes the definition of one of the List Column Attributes: Next Touch Time, aka Follow Up Time

When Dialing out of Lists, you'll see a column named Next Touch Time

Definition(s)

• Next Touch Time , aka Follow Up Time, is required to be updated on Contacts whenever a user changes the contact's lead status to nurture.

Learn about how Lead Statuses work.

Column Data Type:

• Timestamp

Learn more about Timestamp, one of the Attribute Data Types

Is Editable: Yes

• To edit Next Touch Time, there are two ways:

During an Active Dialing State, After a Connected Call

• You'll be prompted in the Account Detailspage to submit a call disposition.

• After selecting one of the Dispositions, you can 'Set next touch time'.

Outside of an Active Dialing State

• From the Account Detailspage, look for a 'Move to nurture' option for a contact.

• From here, you can choose a contact and set a Next Touch Time.

Today, Next Touch Times cannot be updated in bulk. They can only be updated on a per contact basis by going through one of the flows above.