Dispositions

This page describes Call Dispositions

Definition(s)

• Call Dispositions are one of various ways Caller (aka Fractional Rep)s attempting outreach toLeads can update the status of a lead.

• Dispositions can be customized and configured per campaign by the Customer.

• Each disposition value must map to one of the possible Lead Statuses.

• Dispositions are logged by Caller (aka Fractional Rep)s after dial is connected to a lead, and the disposition options visible will map exactly to the dispositions configured by a Customer for the campaign:

• Updating the disposition of a lead will also update the status of a lead

• Dispositions are not the only way that the status of a lead can change, but is one of the most common ways that Lead Statusesget updated.

All The Possible Ways Lead Statuses get Updated

Default Dispositions in Campaigns and Lead Status Mapping

Disposition	Lead Status	Can be Accessed via Lead Pulls	Remain in Caller Lists until Follow Up Time Passes
Did not pick up	Cold Leads
Meeting booked	Nurture Leads
Interested	Nurture Leads
Pitch rejected	Nurture Leads
Intro rejected	Nurture Leads
Not qualified need	Nurture Leads
Not qualified timing	Nurture Leads
Other follow up	Nurture Leads
Other do not follow up	Disqualified Leads
Do not call	Disqualified Leads
QC not met for account	Disqualified Leads