Suppressed Leads

This page describes one of the 4 ways a lead's status can be 'Disqualified': contacts.email_domain or contacts.phone or contacts.mobile matched to a non-deleted suppression list

Customers may manually upload Suppressions or set rules in their CRM Integrations to prevent leads from outreach. A common reason might be to prevent accidental outreach to existing customers or open deals.

To undisqualify a lead because it's matched to an uploaded suppression CSV in the campaign, Customer will need to:

1. Go to their suppressions section

2. Find all uploaded suppression CSVs that would match to the lead (either via email domain or phone number)

3. Remove those suppressions from the platform

4. Download the original suppression list

5. Remove the rows with matching email domain or phone number

6. And reupload the updated suppression list.

To undisqualify a lead because of upstream CRM ingestion updates, Customer will need to:

1. Go to their CRM

2. Review the automations/workflows that are erroneously suppressing leads

3. Correct/modify those automations/workflows