Phone Disqualified Leads

This page describes one of the 4 ways a lead's status can be 'Disqualified': campaign_phone_counts.do_not_call = true

Besides marking Contacts or entire Accounts as disqualified, Lead Phone Numbers can be marked as disqualified/do not call. When this is done, all Contacts with matching phone numbers to this disqualified phone number will not be able to be reached out to, via that phone number.

Since Contactscan have multiple phone numbers associated with it, if only one of the phone numbers associated with the contact is disqualified, the Contact may not necessarily be disqualified from being reached out to if the other phone number has not been disqualified.

To disqualify an phone number from either the Caller (aka Fractional Rep) view or Customer view:

1. Pull up the Account Details

2. Look for the option to 'Edit' a lead and find 'Mark Phone DNCs'

3. Select the phone number(s) to mark as do not call

4. Hit Update

To undisqualify a phone number from either the Caller (aka Fractional Rep) view or Customer view:

1. Pull up the Account Details

2. Look for the option to 'Edit' a lead and find 'Mark Phone DNCs'

3. Unselect the phone number marked as do not call

4. Hit Update