Suppressions
This page describes suppressions, which is a special type of lead ingestion managed by customers to prevent certain ineligible leads from inadvertently being reached out to
Definition(s)
Suppressionsare a special type of Lead Ingestions.
Customers can use suppressions to prevent active clients, open deals, or generally other types of 'ineligible' leads from being inadvertently reached out to.
How Suppressions Work
When you upload a suppression list CSV, you can choose to suppress leads at the Accountslevel, or the specific Contactslevel.
Requirement to suppress at the Accounts level
Your CSV should include a list of email domains to suppress (to suppress entire Accounts and all Contactswith email addresses matching the suppressed email domains)
Requirement to suppress at the individual Contacts level
Your CSV should include a list of phone numbers to suppress (to suppress specific Contactsinstead of entire Accounts)
From your customer.glencoco.com/campaign/{campaign_id}/suppression-list view, select 'Upload List'
Upload a CSV file in the next step by clicking 'Upload CSV file'. Then hit 'Next'
You'll be prompted to map your CSV column(s) to one of the two supported matching options for suppressions. Hit 'Next' and the suppression list should upload.
What Happens to Leads in Campaigns that are matched to Suppression Lists
Leads matched to suppressions become Disqualified Leads, and if someone tries to call the lead, they'll get an error message that looks like this:
Suppressed Leadsare one of 4 different ways Lead Statuses can be updated to Disqualified Leads, with the others being:
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