Pickups

Business Definition

• A dial that gets connected where a human responded, as opposed to a voicemail, AI, telephone directory, or 'Not In Service' audio recording.

Technical Definition

• Any outbound call attempt initiated via Parallel Dialing or Single Dialing that gets connected and a user Dispositionsthe lead after the call by submitting "yes" to the prompt, "Did a person pick up?"

Calculation

• TBU