Connects

Business Definition

• A dial that gets connected to someone or something on the other line, whether it's a human, voicemail, AI, telephone directory, or 'Not In Service' audio recording.

• When Parallel Dialing, when a call is connected, the dialer shifts to an Active Dialing State.

Technical Definition

• Any outbound call attempt initiated via Parallel Dialing or Single Dialing that gets connected to someone or something on the other line, whether it's a human, voicemail, AI, telephone directory, or 'Not In Service' audio recording.

Calculation

• TBU