Pickup Rate

Business Definition

• Pickups is the number of Pickups divided by the number of Connects.

• Pickup Rate provides insight into the quality of our core dialing infrastructure, and to larger extent, the data quality of the phone numbers.

• If pickup rates are low, it means that calls are being connected, but those calls are not being connected to humans.

Technical Definition

• Pickups divided by the number of Connects

Calculation

• Pickups divided by the number of Connects