Convo Wrong ICP

Business Definition

• Convo Wrong ICP is a dial that gets connected and is also a human pickup and the human who picked up is either a Gatekeeper or Not Relevant.

• Convo Wrong ICP is one of two sub-categories of Conversation, along with Convo Right ICP.

Technical Definition

• Any outbound call attempt initiated via Parallel Dialing or Single Dialing that gets connected where:

  • (A user Dispositionsthe lead after the call by submitting "yes" to the prompt, "Did a person pick up?" AND a user submits to the prompt "Which best describes the prospect?" one of the following values:

    • Gatekeeper

    • Not Relevant )

Calculation

• TBU