Time on Dialer

Describes a key location for Callers: user.glencoco.com/performance -> 'Time on Dialer', where users can track their performance by time spent.

Prerequisite: You'll need to create a user account at https://www.glencoco.com/openings/application for this section to make sense. Once you're approved, you can subsequently login via https://user.glencoco.com.

Troubleshooting Access to user.glencoco.com

user.glencoco.com/performance -> 'Dashboard' -> 'Time on Dialer is where you can keep track of your performance across campaigns by time.

From this view, you can filter by Daily, Weekly, or Monthly observation periods, and also multi-select the campaigns you're interested in drilling into.

Learn about Time-Based Metrics