user.glencoco.com/performance

Describes a key location for Callers: user.glencoco.com/performance, where users can track their performance by time, call breakdowns, or meeting breakdowns.

Prerequisite: You'll need to create a user account at https://www.glencoco.com/openings/application for this section to make sense. Once you're approved, you can subsequently login via https://user.glencoco.com.

Troubleshooting Access to user.glencoco.com

user.glencoco.com/performance -> 'Dashboard' is where you can keep track of your performance across 3 metric views:

1. Time on Dialer(time-based metrics)

2. Call Breakdowns (call-based metrics)

3. Meeting Breakdowns (meeting-based metrics)

Learn about Time-Based Metrics

Learn about Lead Statuses, Dispositions, and Call Metrics

Learn about Meetings, Meeting Outcomes, and Meeting Metrics