Troubleshooting Access to user.glencoco.com
Describes common issues users have with logging in or access their glencoco account, which frequently happens when users create multiple user accounts with different emails retained on their browser.
Most Common Issue with Access to user.glencoco.com: Browser Cache
Sometimes, users will begin signing up in their browser with an email different from their intended login email.
In this case, they may try to log in with an email address and get redirected to the glencoco.com/openings page.
Fix 1: Type in https://user.glencoco.com/logout in your browser and press enter (this logs you out) and then log back in again.
Fix 2: Clear your browser cache and cookies and try logging in again.
Other Common Issues
Verification/password Reset Emails Going to Spam Folder
If you're waiting for a verification email and you're not receiving it, check your spam folder for verification/password reset emails from @glencoco.io, @glencoco.com, or @glenx.ai.
Subsequently, adjust your email settings to 'mark as not-spam'/'always allow' emails from @glencoco.io, @glencoco.com, or @glenx.ai to avoid missing important transactional emails. Instructions on how to do this can be found by asking chatgpt or google for how to unmark an email from spam.
Password Reset Emails not Appearing in Spam Folder Because You Ever Signed Up/Logged In using the "Sign in with Google"
If you've already received a verification email but you're not receiving password reset emails and you have a gmail/google email account, it's possible that at some point when signing up or logging in, you clicked the "Login with Google" option instead of entering your email + password.
You can learn more about the difference between google authentication and email + password authentication, but in short, once you have done this, you'll permanently need to use the "Login with Google" option in the future to login to user.glencoco.com as password resets are no longer handled by us, but by Google.
Application with the email you're logging in with was waitlisted
If you see a message when trying to log in that looks like the below, with the phrase "we've added you to your waitlist", it means that your application status is "waitlisted."
In this case, you may reapply with an improved resume or audio recording, but until your application as accepted, you will not be able to log into the glencoco platform.
Learn more about User Statuses.
Your Account was Deactivated
If you see a message when trying to log in that looks like the below, with the phrase "Your account has been deactivated", it means that your account was deactivated.
Learn more about Account Deactivation.
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