user.glencoco.com/coaching

Describes a key location for Callers: user.glencoco.com/coaching, where users can receive AI call coaching feedback about their calls.

Prerequisite: You'll need to create a user account at https://www.glencoco.com/openings/application for this section to make sense. Once you're approved, you can subsequently login via https://user.glencoco.com.

Troubleshooting Access to user.glencoco.com

user.glencoco.com/coaching ('Performance' -> 'Coaching') is where you can go to review feedback powered by our Glencoach AI.

How it Works

After every call you make longer than 60 seconds with a conversation, our AI takes the following inputs:

1. The campaign's Training Modules

2. Your call recording

And generates a call coaching feedback report, which you can review.

What's included in the Call Coaching Feedback Report

1. A breakdown of the call into 5 parts, and total score for each part out of a maximum score of 5

   1. Opener

   2. Pitch Quality

   3. Handling Objections

   4. Asking for a Meeting

   5. Qualifying Properly

2. A short paragraph writeup after the scoring breakdown with some specific isolated moments for feedback

3. An audio recording of the call so you can play back the audio.

Have feedback for our AI coach so we can improve it?

Send us an email at [email protected] with the subject "AI Coach Improvements" along with a writeup/loom video of ways to improve the coaching feedback.

We're always refining and iterating on our coaching model.