Call Breakdowns

Describes a key location for Callers: user.glencoco.com/performance -> 'Call Breakdowns', where users can track their performance by call metrics.

Prerequisite: You'll need to create a user account at https://www.glencoco.com/openings/application for this section to make sense. Once you're approved, you can subsequently login via https://user.glencoco.com.

Troubleshooting Access to user.glencoco.com

user.glencoco.com/performance -> 'Dashboard' -> 'Call Breakdowns' lets you track call-based metrics, such as pickups, conversations, convo right ICP, booked meetings, pre-qualified meetings, dials, bad data convo and convo wrong ICP.

From this view, you can filter by Daily, Weekly, or Monthly observation periods, and also multi-select the campaigns you're interested in drilling into.

Learn about Lead Statuses, Dispositions, and Call Metrics