Set Up Your Payouts
Learn more about how Payouts work.
In order to get paid out, you'll need to connect a bank account of your choice to our platform. To do this, we use Stripe.
We do not store your bank account information. That's why we use Stripe.
When setting up Stripe, it's important to have Stripe Express's support docs handy: https://support.stripe.com/express. Questions regarding Stripe can be answered there.
We support payouts to bank accounts in any of the eligible countries.
Setting Up Payouts
Go to settings (gear icon) -> Payouts.
You'll see a "Connect with Stripe" option if you haven't connected yet, where you'll be taken to Stripe's setup page
Caution with Stripe Business Category.
We've had user reports that Stripe restricts Stripe Express Business accounts if the category they choose is "Telemarketing".
Sometimes this is an issue for some users, and sometimes it's not.
To avoid disruption, we recommend choosing a category like "Consultant", "Business Development", or "Marketing/Advertising" instead.
Follow the instructions and steps to add your complete connecting your stripe account.
Mismatched Stripe Express Countries and Glencoco User Account Countries
The Stripe country you choose when selecting/setting up a Stripe Express Account must match. Once you've created a Glencoco account and selected a country, that email is linked to the country. Stripe does something similar. Once your Glencoco email and Stripe express account are linked, it's impossible to unlink them. Create a fresh Glencoco user account with an email if you run into country mismatch issues.
Frequently Asked Questions
Can I use a business/LLC bank account?
Answer: Yes, you can if you'd like to set your account up as a LLC for tax purposes.
Can I sign up with any bank account in the world?
Answer: Currently, we only support users with access to bank accounts in our list of supported countries. The Stripe setup process has you go through a KYC (Know Your Customer) identity verification flow as part of this setup.
I'm based overseas and I'd still like to use the platform. Can I still use Glencoco?
Answer: We support payments to bank accounts in any of the eligible countries.
I'm being asked to include my website as part of the Stripe setup process. What should I use?
Answer: If you're signing up as an individual 1099 contractor and you don't have an applicable personal or business website, you can just use your linkedin profile.
Can you pay out through Paypal, Zelle, Venmo, CashApp, Revolut, or any other forms of payouts besides through Stripe?
Answer: Currently, Stripe is the only option. No options are supported at this time.
How are taxes handled?
We do not withhold taxes. As an independent contractor, you are responsible for managing your own records for Glencoco income for tax-filing purposes. We issue W-9s upon request. Over time, we will be providing more documentation and resources to help you and other independent contractors manage these. For more information about 1099 tax forms, Stripe Express' documentation provides very clear context and answers, and the link to this documentation can be found here: https://support.stripe.com/express/topics/1099-tax-forms
Does Glencoco Offer Instant Deposits via Stripe?
No. This is a global configuration in Stripe that we can turn on instead of the standard 2-3 business day delay, but we've chosen not to turn it on primarily because turning on instant deposits would result in a 1.5% fee, which impacts rep earnings and margins.
We understand some users would prefer a faster payout, but to put it in perspective, 2-3 business days is still plenty faster than the typical bi-weekly or monthly payout cycle that's standard in the United States and most countries in the world.
I'm having trouble logging into Stripe - it's requiring me to verify my account details but I lost my bank account or credit card number.
Stripe accounts are separate from Glencoco and you are responsible for following the Stripe documentation for proper setup.
For any issues related to logging into your Stripe account, you'll need to contact Stripe directly as they are a separate business from Glencoco and we cannot provide support.
To contact stripe support, you can either log into your stripe account via the purple Stripe button in your Settings -> payouts and find the support channels there, or open a new tab and log into stripe using the email account you set up stripe with and communicate with them.
Fortunately, Stripe is well-known for having both prompt customer support if you interact with them and robust documentation and instructions if you log into their website or visit their website.
I'm not seeing my correct country option in Stripe. It only gives me options in certain currencies or countries. Help!
If you initially set up your Stripe account the first time through Glencoco in a country different from your intended country, it's very difficult to go back and change this.
Your best best is to start fresh and just create a fresh new Glencoco account and set up your Stripe connection from scratch properly.
Stripe accounts are separate from Glencoco and you are responsible for following the Stripe documentation for proper setup.
For any issues related to logging into your Stripe account, you'll need to contact Stripe directly as they are a separate business from Glencoco and we cannot provide support.
To contact stripe support, you can either log into your stripe account via the purple Stripe button in your Settings -> payouts and find the support channels there, or open a new tab and log into stripe using the email account you set up stripe with and communicate with them.
Fortunately, Stripe is well-known for having both prompt customer support if you interact with them and robust documentation and instructions if you log into their website or visit their website.
The link for Stripe Express Frequently Asked Questions and issues can be found here: https://support.stripe.com/express
Can you reset or reconnect my Stripe account to my Glencoco account?
Unfortunately, once a Stripe account is linked to a Glencoco account and email address, we cannot modify it. In this case, you'll want to create a new Glencoco user account and set up a clean Stripe connection.
Stripe accounts are separate from Glencoco and you are responsible for following the Stripe documentation for proper setup.
For any issues related to logging into your Stripe account, you'll need to contact Stripe directly as they are a separate business from Glencoco and we cannot provide support.
To contact stripe support, you can either log into your stripe account via the purple Stripe button in your Settings -> payouts and find the support channels there, or open a new tab and log into stripe using the email account you set up stripe with and communicate with them.
Fortunately, Stripe is well-known for having both prompt customer support if you interact with them and robust documentation and instructions if you log into their website or visit their website.
The link for Stripe Express Frequently Asked Questions and issues can be found here: https://support.stripe.com/express
How can I transfer payouts in my Glencoco Stripe Account to my bank account?
Stripe accounts are separate from Glencoco and you are responsible for following the Stripe documentation for proper setup.
For any issues related to logging into your Stripe account, you'll need to contact Stripe directly as they are a separate business from Glencoco and we cannot provide support.
To contact stripe support, you can either log into your stripe account via the purple Stripe button in your Settings -> payouts and find the support channels there, or open a new tab and log into stripe using the email account you set up stripe with and communicate with them.
Fortunately, Stripe is well-known for having both prompt customer support if you interact with them and robust documentation and instructions if you log into their website or visit their website.
The link for Stripe Express Frequently Asked Questions and issues can be found here: https://support.stripe.com/express
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