Disputes

In the world of setting up meetings, demos, and appointments, delayed updates from the company you set the meeting for, and disputes about qualification may inevitably arise.

Real World Circumstances Where Disputes May Arise

• Meeting Erroneously Marked as No-Show/Canceled - The Campaign Rep marked a meeting as No-Show/Canceled but you have reason to believe the meeting actually occurred

• Meeting Erroneously Marked as Unqualified - The Campaign Rep marked a meeting as Unqualified, but you believe the meeting was actually qualified based on the qualification criteria stated in the Campaign.

• Attribution/Credit for Meetings Booked Outside Glencoco - You have a paper trail/recorded trail of evidence that a prospect you reached out to signed up to meet with a Campaign Rep outside of a meeting booked outside of Glencoco's booking process, and you would like attribution/credit for your efforts

• Slow Feedback - There hasn't been an update about a meeting outcome by the company more than 24 hours after the meeting was supposed to happen

Our Commitment to You in the Case of Disputes

When these situations occur, Glencoco's commitment to you is that we'll quickly investigate the circumstances, bring this up with our business customers, and arbitrate to make you whole in valid circumstances.

While we cannot guarantee every outcome (the reality is, some of our users may submit false claims - which our integrity team will look to determine and action accordingly), we assure you that we will do our part to be fair arbitrators and ensure that both our business customers and individual contractors get the outcomes both are hoping for.

How to Chase and Flag Meeting Outcomes or Disputes

Send an email to [email protected] with:

• Campaign Name

• Prospect Name

• Prospect Email

• Description of what happened

• Why you think the meeting should be qualified/not qualified

We strongly recommend that you complete Disputes Certification to understand what constitutes disputes and what doesn't.