# Retry

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A [caller](https://docs.glencoco.com/the-cast-of-players/caller "mention")'s [audition status](https://docs.glencoco.com/core-concepts/campaigns/glencoco-campaigns/user-auditions/user-audition-statuses) is 'Retry' if the following has happened:

1. A [caller](https://docs.glencoco.com/the-cast-of-players/caller "mention") completed the [training module](https://docs.glencoco.com/core-concepts/campaigns/glencoco-campaigns/training-modules) for the campaign
2. A [caller](https://docs.glencoco.com/the-cast-of-players/caller "mention") submitted an [audition](https://docs.glencoco.com/core-concepts/campaigns/glencoco-campaigns/user-auditions) for the campaign
3. Their audition was reviewed and the audition reviewer made a decision to have them retry the audition\
   \
   OR they were previously approved for a [..](https://docs.glencoco.com/core-concepts/campaigns/glencoco-campaigns "mention") but after reviewing calls and performance, the [customer](https://docs.glencoco.com/the-cast-of-players/customer "mention") determined that the net positive contributions to the campaign (generating interest, securing meetings, qualifying prospects) were outweighed by the net negative contributions to the campaign ("burning through leads" by not effectively pitching, generating interest, and securing sales meetings for the campaign) and requested that the [caller](https://docs.glencoco.com/the-cast-of-players/caller "mention")retry their audition\
   \
   OR it has been more than 3 weeks since they were [approved](https://docs.glencoco.com/core-concepts/campaigns/glencoco-campaigns/user-auditions/user-audition-statuses/approved "mention")for a campaign without any activity, in which case the caller's [audition status](https://docs.glencoco.com/core-concepts/campaigns/glencoco-campaigns/user-auditions/user-audition-statuses) automatically updates to 'Retry'.

## Frequently Asked Questions <a href="#h_c5b7d29dee" id="h_c5b7d29dee"></a>

### I was previously approved for a campaign but I can't access the campaign or it's now in retry. Help! <a href="#h_17f5bd0dcd" id="h_17f5bd0dcd"></a>

Answer: Here are some of the scenarios in which this can happen:

1. We automatically change your campaign status from approved to "Retry" if more than 3 weeks have passed since you were approved on the campaign but you haven't performed any work on the campaign. We do this because many of our users are busy juggling other projects or priorities and we want to ensure that people who are approved for campaigns are actually working on campaigns and allow other users to work leads on campaigns. In order to become re-approved for a campaign in this case, you'd need to re-certify by submitting a new audition for the campaign. This also helps keep you up to date with the latest training for a given campaign
2. A campaign is delisted/shutting down based on the decision by the business running a campaign in our marketplace. This could happen for various factors, some in your control, but some also out of your control, e.g. nobody working on a campaign is successful generating a volume of meetings for the campaign, or shifting business priorities outside of the control of Glencoco or you.
3. User Request: you want to focus on a few campaigns so you remove yourself from the campaign in your campaign view. In this case we update your campaign status to "Retry"
4. Campaign Manager Request: the campaign manager reviewed your calls on the campaign and determined that your net positive contributions to the campaign (generating interest, securing meetings, qualifying prospects) were outweighed by your net negative contributions to the campaign ("burning through leads" by not effectively pitching, generating interest, and securing sales meetings for the campaign). The easiest way to avoid this is to carefully study the training materials and be proactive about asking questions in the campaign sales floor as you're working campaigns to provide feedback or questions so you can quickly ramp up.
